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Terms and conditions

Al Burooj Travels Terms of Use & Service

This web site umarhme.com and b2b.umrahme.com (the “Site”) is published and maintained by Traveazy DMCC, Dubai (“Traveazy”), a company incorporated and existing in accordance with the laws of the United Arab Emirates. When you access, browse, or use this Site; you accept without limitation or qualification, the terms and conditions set forth below. When you access any sub–site (whether belonging to an ‘associate’ of Traveazy or otherwise) through this site, then such sub–site may have its own terms and conditions of use which is specific to such sub–site. Sub–sites may contain such additional terms and conditions of use as may be set out in such sub–site. You need to agree to the following Terms and Conditions for using the website . Traveazy reserves the right to block your access to the site in case of any violation, actual or suspected, of one or more terms and conditions.
Traveazy also possesses the full rights to change/ add or edit any part or whole of Terms and Conditions as well as the Privacy Policy at our will. The end user would be notified of these changes and the continued usage of the site affirms your agreement to the said changes. Before using this website (or any other related website), kindly go through the Terms and Conditions carefully. Note that in this document, Traveazy is referred to as ‘Traveazy’, ‘umrahme.com’ ‘b2b.umrahme.com’ ‘we’, ‘our’ or ‘us’ and the end user (whether customer, consumer, traveler, vendor or any other third party using the website for any purpose whatsoever) is referred as ‘your’ or ‘you’ and Maqam refers to the Global Distribution System (“GDS”) of Ministry of Hajj and Umrah which works as the switch between Umrah Service Providers and Traveazy Online Selling Platform.
These Terms and Conditions of Use and any additional terms posted on this Site together constitute the entire agreement between Traveazy and you with respect to your use of this Site. By registering to and using any of our services you agree that you have read, understood, and are bound by the Terms, regardless of how you register to or use the services. If you do not want to be bound by the Terms, you must not register to or use our services. In these Terms, references to "you", "User" shall mean the end user accessing umrahme.com or b2b.umrahme.com, the website, its contents and using the Services offered through the Website(s).

Business

The Website is a platform that facilitates the online sale and purchase of hotels, transportation, ground services, flights and/or visa as products (“Products”) offered by either umrahme.com or b2b.umrahme.com. umrahme.com or b2b.umrahme.com are the seller of services on the Website and will be solely responsible to You for the services sold through the Website.

User Account, Password, and Security

You are responsible for maintaining the confidentiality of the password, account and IBAN details upon completing the website’s registration and are fully responsible for all activities that occur under your password or account. You agree to Al Burooj Travels.com or B2b.umrahme.com
(a) ensure that you exit from your account at the end of each session.Al Burooj Travels.com or B2b.umrahme.com cannot and will not be liable for any loss or damage arising from your failure to comply with this.
(b) immediately notify Al Burooj Travels.com or B2b.umrahme.com of any unauthorized use of your password or account or any other breach of security.

Services Offered

Al Burooj Travels.com or B2b.umrahme.com provides an Internet-based services through the Web Site (all such services, collectively, the "Service"). One such service enables users to purchase of Packages, hotels and transportation products (referred as “Products”). Once the purchase is made, Al Burooj Travels.com or B2b.umrahme.com shall provide you the product confirmation number to you and be entitled to its payment for the Services. Al Burooj Travels.com or B2b.umrahme.com
doesn’t offer any refunds against any services already purchased from the Website unless, any of the purchased product falls under a cancellation policy of Traveazy or any error has occurred during the purchase or redemption of such services which is directly attributable to Al Burooj Travels.com or B2b.umrahme.com Al Burooj Travels will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.

User Conduct and Rules

You shall not use the Website for any of the following purposes:
  • Disseminating any unlawful, harassing, libelous, abusive, threatening, harmful, or otherwise objectionable material.
  • Transmitting material that encourages conduct that constitutes a criminal offence, results in civil liability, or otherwise breaches any relevant laws, regulations, or code of practice.
  • Gaining unauthorized access to other computer systems.
  • Interfering with any other person's use of the Website.
  • Unauthorized access.
  • Breaching or violating any applicable laws.
  • Interfering or disrupting networks or websites connected to the Website.
  • Making, transmitting, storing, or using electronic copies of materials protected by copyright without the permission of the owner.
We accept payments online using Visa and MasterCard, credit/debit card in AED (or any other agreed currency)

Cancellation and Refund

Some situations that may result in your purchase/booking being cancelled include limitations on travel or due to some emergencies, inaccuracies, or errors in pricing information. We may require further proof such as statements of IBAN or statements of credit/debit card to verify the purchase. Refund on a cancellation request will be entirely dependent on cancellation policies levied on hotel and packages and will be governed as per the following terms and conditions
  1. Cancellations can be requested by contacting our Customer Support Team at [email protected]
  2. Cancellations are typically accepted up to 7 days prior to departure, but it may depend on the package. The policy may vary across different packages so please refer to the specific package’s cancellation policy before booking.
  3. The flight part & insurance for the holiday package are non-refundable after the booking is paid and confirmed.
  4. Whether a package is refundable, partially refundable or non-refundable depends on its cancellation policy. However, in most cases, the following rules apply depending on the date of cancellation: Land services (Hotel, Transfers, Tours & Excursions):
    • Fully refundable up to 14 days prior to departure date
    • Subject to a fee of 50% of the total amount from 7 to 14 days prior to departure date.
    • Subject to a fee of 100% of the total amount from less than 7 days prior to departure date.
    • Subject to a fee of 100% of the total amount in case of no show and early departure.
    • Rates are subject to availability at the time of booking.
  5. The flight timings may result in you arriving early or departing late from your hotel. Our travel consultants will let you know flight times when you book so you can make suitable arrangements.
  6. Al Burooj Travels reserves the right to modify or change the hotel in your reservation to another hotel from the same category in any force majeure cases (overbooking, blackout dates).
  7. All flights are subject to the airline’s conditions of carriage.
  8. Al Burooj Travels does not take any responsibility on the VISA services or any other immigration requirements for packages The customer needs to ensure that he/she is carrying relevant immigration documents on his/her own.
  9. Refunds will be done only through the Original Mode of Payment.

Copyright & Trademark

Al Burooj Travels.com or B2b.umrahme.com reserves all intellectual property rights in all text, coupon campaigns, products, processes, technology, content, and other materials, which appear on this Website. Access to this Website does not confer and shall not be considered as conferring upon anyone any license under any of Al Burooj Travels.com or B2b.umrahme.com or any third party's intellectual property rights. All rights, including copyright, in this website are owned by or licensed to Al Burooj Travels.com or B2b.umrahme.com . Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of Al Burooj Travels.com or B2b.umrahme.com . You may not modify, distribute or re-post anything on this website for any purpose.
The Al Burooj Travels.com or B2b.umrahme.com names and logos and all related product and service names, design marks and slogans are the trademarks or service marks of Al Burooj Travels. Access to this Website does not authorize anyone to use any name, logo or mark in any manner. All materials, including images, text, illustrations, designs, icons, photographs, or images, and written and other materials that are part of this Website (collectively, the 'Contents') are intended solely for personal, non-commercial use. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of or exploit in any way, in whole or in part, any of the Contents, the Website. All software used on this Website is the property of Al Burooj Travels.com or B2b.umrahme.com or its suppliers and protected by United Arab Emirates and international copyright laws. Any other use, including the reproduction, modification, distribution, transmission, republication, display, or performance, of the Contents on this Website is strictly prohibited. Unless otherwise noted, all Contents are copyrights, trademarks, trade dress and/or other intellectual property owned, controlled or licensed by Al Burooj Travels.com or B2b.umrahme.com ,one of its affiliates or by third parties who have licensed their materials to Al Burooj Travels.com or B2b.umrahme.com and are protected by Indian and international copyright laws. The compilation (meaning the collection, arrangement, and assembly) of all Contents on this Website is the exclusive property of Traveazy and is also protected by United Arab Emirates and international copyright laws.

Indemnity

You agree to defend, indemnify and hold harmless Al Burooj Travels.com or B2b.umrahme.com , its employees, directors, officers, agents and their successors and assigns from and against any and all claims, liabilities, damages, losses, costs and expenses, including attorney's fees, caused by or arising out of claims based upon your actions or inactions, which may result in any loss or liability to Al Burooj Travels.com or B2b.umrahme.com or any third party including but not limited to breach of any warranties, representations or undertakings or in relation to the nonfulfilment of any of your obligations under this User Agreement or arising out of your violation of any applicable laws, regulations including but not limited to Intellectual Property Rights, payment of statutory dues and taxes, claim of libel, defamation, violation of rights of privacy or publicity, loss of service by other subscribers and infringement of intellectual property or other rights. This clause shall survive the expiry or termination of this User Agreement. You shall not be liable to any compensation, damages or any other form of relief from Traveazy or any of its associates (including group companies) for any kind of loss suffered due to failure of any booking not being honoured by any third party. This is a platform is for sale and purchase of products based on a business-to-business model. Traveazy shall not be responsible (in the capacity of a vendor) for sale of any product which has been procured from a third party.

Pricing

Prices for products are described on our Website and are incorporated into these Terms by reference. All prices are either in AED or SAR or equivalent USD, GBP, EUR. Prices, products, and Services may change at Traveazy discretion.

Governing Law

These terms shall be governed by and constructed in accordance with the laws of United Arab Emirates without reference to conflict of laws principles and disputes arising in relation hereto shall be subject to the exclusive jurisdiction of the courts a Dubai.

Terms For Promotions/Contests/Offers/Campaigns

  1. Discounts will be applied to the total product value excluding VAT, Service Fees and Applicable taxes. Issuance or redemption of a coupon will apply to the total value of the qualifying booking once all promotional discounts have been applied.
  2. Discount coupons - Discount coupons may from time to time be offered to account holders; such coupons may only be applied to purchases made through the account to which the discount coupon was offered and registered.
  3. Al Burooj Travels.com or B2b.umrahme.com shall reserve rights to introduce various offers, schemes, or contest at different times. The terms and conditions for such Contest shall be separately available on the Site.
  4. Al Burooj Travels.com or B2b.umrahme.com reserves the right to change/modify/add/delete any of the terms and conditions prevailing on the different promotional schemes it introduces in market from time to time. Al Burooj Travels.com or B2b.umrahme.com , at its discretion, can withdraw a particular scheme from the website or market.
  5. Promotional discount coupons - We may from time to time offer promotional discount coupons which may apply in respect of any, or certain specified, purchases made though this Website.
  6. While participating in any Al Burooj Travels.com or B2b.umrahme.com contest you hereby agree to release and hold Traveazy (and its officers, directors, agents, subsidiaries, affiliates, joint ventures, and employees) harmless from any claim or demand, but not limited to reasonable attorneys' fees, or arising out of or related to your participation in the said Contest.

Terms And Conditions For VISA

  1. I acknowledge that all of the information I provided are true and reliable. In addition, I pledge to abide the laws and rules of the Kingdom of Saudi Arabia and respect the customs and Islamic traditions of its people during my stay. I acknowledge my understanding that the specialized authorities in the Kingdom of Saudi Arabia have the right to deny my entry and to send me back to where I came from if I did not comply with the rules and laws, or if the information under which I received my visa proven to be incorrect.
  2. I am fully aware that all intoxicating substances, narcotic drugs, indecent materials and publications, as well as publications related to any religious beliefs or political tendencies that contradict with Islam are prohibited in the Kingdom of Saudi Arabia.
  3. I am fully aware of the procedures and controls regarding the batch-release and clearance of medicines, containing narcotic or psychotropic substances that are possessed for personal use by patients arriving and departing from The Kingdom , such procedures and controls are provided in the link below: http://www.sfda.gov.sa/en/drug/drug_reg/pages/drug_reg.aspx I am also aware that if these regulations and controls are transgressed, I shall will be subjected to sanction and penalties provided for in the Law of Combating Narcotics and Psychotropic Substances and its implementing regulations.
  4. I have never been deported from The Kingdome of Saudi Arabia or any other GCC countries, nor that I have violated their rules.
  5. I pledge to stick to the kind of visa I was provided with and to its terms and duration, and I shall leave the country before the stay specified in the visa expires. I am also fully aware of my violation to the rules in the Kingdom or entry visa shall subject me to a penalty and the application of punishments stipulated by the laws regulating the process of handling people coming to the Kingdom with visas for Hajj or Umrah and others issued by Royal Decree No (m / 42) , on 18 / 10 / 1404 H and amended by Royal Decree No (m/9) on 1/5/1420 H, as well as sanctions on violators of residency and work regulations promulgated by the Council of Ministers resolution No (140) on 6/5/1434 H.
  6. I acknowledge the right of Saudi authorities to repatriate me from the port of entry at my own expense or deport the Saudi territory after entering it, and I acknowledge the right of the Saudi authorities to apply the penalties provided by Law if proven that after I got my visa or residence permit , I have submitted incorrect papers or documents or provided false statements to any Saudi competent authority at home or abroad in order to obtain for myself or for someone else a visa for entry or residence permit or any other official visa or being a contributor or partner in providing such information or documents that do not match the truth.
  7. I acknowledge that drug dealing or smuggling drugs into the Kingdom is a crime punishable by death penalty.
  8. While coming to the Kingdom or departing therefrom, I shall be committed to declare any cash or precious metal and the like that worth up to “SAR 60,000” sixty thousand riyals or more or equivalent foreign currencies. Further, I shall be pledged to declare any valuable luggage while entering the Kingdom and pay any due customs duties and taxes. In case of violation, this may expose me to legal accountability and application of the laws applicable in the Kingdom I acknowledge that the regulations in Saudi Arabia classify giving a bribe regardless of the amount- as a criminal offense that subjects the offender to imprisonment or the payment of a fine or both.
  9. I acknowledge and pledge again that all written information shall be correct and I take full responsibility for it, and if it is proven otherwise -or my name appears to be included in a list specifying the prohibited people - , then my request shall be rejected, or my visa shall be cancelled automatically if it is granted, or I shall not be allowed to enter the Kingdom of Saudi Arabia if I had a valid visa . Moreover, I acknowledge the right of Saudi authorities to deport me back to the port of entry at my own expense and I shall not have the right to claim compensation.
  10. All fee payments made for “Umrah E-Visa Processing” are NON-REFUNDABLE.

Disclaimer

The terms and conditions for such Contest shall be separately available on the Site or any other social media pages. In the event of any conflict between these T&C and the terms and conditions pertaining to any Contest, such terms and conditions shall prevail.

© 2024, Al Burooj Travels

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