Al Burooj Travels respects its users and commits itself to educate them about how to deal with their personal information. Hence, we created Al Burooj Travels privacy policy to prove our commitment and show our sincere concern for our customers.
Agreeing to visit our Privacy Policy page on a regular basis necessarily implies your acceptance to the edits we make in both our website and our Mobile application, which is available in both versions (IOS, Android ). Users should take into consideration that these policies do not apply to the company partners, affiliates or any other parties despite refereeing to them in our website, therefore, a user should learn about each party’s privacy policy before dealing with them.
By visiting, browsing or using our website or any of our services, you undoubtedly accept our privacy policy. Moreover, you agree that the information provided is legal, accurate and true. Al Burooj Travels company has no legal liability in case of providing wrong information or any sort of violations.
Information Collection and Use
Here you learn more about how to use umrahme.com regarding the utilization of your personal information that we get to receive directly from your end through our website and or the mentioned versions of our applications. Users should take into consideration that these policies do not apply to the company partners, affiliates or any other party despite refereeing to them in our website, therefore, a user should learn about each party’s privacy policy before interacting with them.
We collect several different types of information for various purposes to provide and improve our Service to you. While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you.
Types Of Data We Collect
Personally identifiable information may include, but is not limited to:
All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.
Personal information, which includes your
email address, name, phone number, device ID and IP address.
Transactional information, such as
itinerary details.
Booking information, such as travel
destination and dates.
Other information, such as your browsing
activity on the website and mobile app.
Regardless of the above, a user is fully responsible of protecting their password and their account information. Please be careful with dealing with such information while accessing the internet.
Use Of Data
Al Burooj Travels uses the collected data for various purposes:
To improve and maintain the Service
To notify you about changes of our
Service
To allow you to participate in
interactive features of our Service when you choose to do so
To provide customer care and support
To provide analysis or valuable
information so that we can improve the Service
To monitor the usage of the Service
To detect, prevent and address technical
issues
Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.
If you are located outside United Arab Emirates and choose to provide information to us, please note that we transfer the data, including Personal Data, to United Arab Emirates and process it there.
Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.
Al Burooj Travels will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.
Disclosure Of Data - Legal Requirements
Al Burooj Travels may disclose your Personal Data in the good faith belief that such action is necessary to:
To comply with a legal obligation
To protect and defend the rights or
property of Al Burooj Travels
To prevent or investigate possible
wrongdoing in connection with the Service
To protect the personal safety of users
of the Service or the public
To protect against legal liability
How Does Data Collection Help Us Provide A Better Service?
To provide you with the service needed, we need to know every traveler’s name. If you are making a reservation on behalf of someone, please get their approval first regarding using their personal information.
To make reservations, book tickets and
proceed with transactions.
To offer a custom travel experience and
provide a better travel experience.
To reach a smoother user experience
through collecting and analyzing users’ data.
To improve our customer service.
To provide more convenient and user-based
offers and discounts.
To be able to send you texts and email
you to contact you.
To have communication based on data with
our authorities.
How Do We Use Personal Information?
We collect and analyze users’ personal information in order to provide a better experience to all users. Besides keeping our users up to date with our latest offers and services.
Collecting data will help us reach every user in a way that they may find interesting and convenient.
Third Parties We Share Information With
Our support desk centers.
International parties to provide a
certain service, for example: Airline and Hotel Companies and any other service
providers for making reservations.
Customs houses, immigration departments
or regulatory authorities in the departure location or the destination.
Organizations involved in credit cards
delegation.
Employees and agents working to provide
any of our services.
Partners, mother company and affiliates.
The entities mentioned are shared parties that aim to help us provide a better
service through supplying us with information about our products and services.
Moreover, these parties are compliant with the law and every user gets to choose
whether to receive promotions from them or not.
You will still be able to visit our website in case of choosing not to provide us with specific information, however, you may not be able to use some of our services.
The Data We Collect Through Cell Phone
When you install “Al Burooj Travels” app we collect the following data:
The information you get to provide us
with, either by creating an account or through connecting your social media account
to the website. Hence, we get to collect information like (First and Last Name,
Email Address and Phone Number)
The information you get to enter while
using any of our services, for example:
Personal information like (Email
Address, Name, Phone Number, IMEI and IP Address)
Travel information like trip
details.
Reservations information like
destination and dates.
Other information like browsing
experience through the app and the website.
In addition to collecting and using your
information after getting your permission.
Why Do We Use the Information Provided in Al Burooj Travels App?
To help you book a trip or make a
reservation and to contact us in case of any issue.
To sign you up on our website and/or
application, so that you can benefit from our services. You get to cancel your
subscription anytime through contacting us.
For further questions feel free to email
our friendly support team.
Data protection in Al Burooj Travels application
IMEI -
IMEI is the serial number of every phone. We receive that number when our app gets
installed on a cell phone, so that we can identify the number of downloads and the
clicks on our ads.
IP address -
We collect the IP address to help prevent violation attacks that might cause damage
to our website and our operation.
Applying GPS after getting your
permission -
When you use Al Burooj Travels app, you can allow reaching your location through GPS to locate
hotels and airports. If you chose to allow GPS, we will randomly collect information
about your location updates to get them recorded in our servers. You can cancel it
anytime in your phone settings.
Reading texts after getting your
permission -
We read your phone texts after getting your permission to verify your account.
We use the information we collect to be familiar with the problems a user faces and
to fix website and application bugs. Sometimes we send this information to trusted
service providers to help us provide a better service. Also, we collect information
about cell phone activities to help identify the points that matter to our users, so
that we can improve it.
You can always control the amount of information your cell phone sends to us through
changing your phone settings or even remove the application entirely and continue
using our services through our website.
How Do I Ask for my Data to Be Deleted?
You should contact us through [email protected] to know what personal data you want to erase. By following the steps:
Send email after adding subject line
“request to delete my data” to [email protected].
Adding your name, your email, your phone
number and your account that you want to be deleted.
Cookies Policy
We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.
Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
Examples of Cookies we use:
Session Cookies. We use Session Cookies
to operate our Service.
Preference Cookies. We use Preference
Cookies to remember your preferences and various settings.
Security Cookies. We use Security Cookies
for security purposes.
.
Again, we stress that agreeing to visit our Privacy Policy page on a regular basis necessarily implies your acceptance to the edits we make in both our website and our official application, which is available in two versions (IOS and Android ). Users should take into consideration that these policies do not apply to the company partners, affiliates or any other parties despite refereeing to them in our website, therefore, a user should learn about each party’s privacy policy before dealing with them. If you have any questions, kindly email us at: [email protected]
